Shipping & Returns
PHONEDINGO provides a variety of convenient delivery options available to our online customers.
What are PHONEDINGO's delivery options?
Australia Post and Sendle Standard Delivery.
Standard Delivery parcels are shipped with Australia Post or Sendle on a tracked service.
While the general timeframe for this delivery service is 3-5 business days, you will be provided with an estimated delivery time frame based on your specific order at the check-out.
Australia Post eParcel.
Standard Delivery parcels are shipped with Australia Post eParcel on a tracked service.
While the general timeframe for this delivery service is 3-5 business days, you will be provided with an estimated delivery time frame based on your specific order in the check-out. The price of delivery will vary based on the product(s) in your shopping cart, their size and the number of shipments required to fulfil your order, the delivery cost will also be calculated for your order in the check-out starting from $4.99 per shipment.
Australia Post eParcel is offered on orders up to 1kg in weight.
Australia Post eParcel is the only delivery option able to be offered up for orders being sent to Parcel Locker and PO Box addresses.
Australia Post and Sendle Express Post.
PHONEDINGO offers a convenient and cost effective Express Delivery with Australia Post and Sendle with an estimated delivery time of next business days. Due to 1kg weight limitations, not all items will be eligible for this Express Delivery service. Prices vary depending on the weight of the item(s) in your shopping cart, from $4.99 up to $9.00 per shipment.
Courier Scheduled Deliveries.
This delivery service is available. This is a point to point courier delivery service.
When placing your order between the hours of 9am-2pm Monday to Friday, we will aim to call you within approximately two hours to confirm product availability and your details. For orders placed outside this time, we will aim to call you by approximately 11am the next business day.
Our carrier will then call to arrange with you an agreed delivery day and delivery window.
Deliveries are for the most part performed Monday to Friday between the hours of 9am – 6pm. We do not deliver on Saturdays or Sundays.
On the delivery day, the driver will call once your goods are on-board, to confirm your delivery window.
We comply with Australian Consumer Law.
Should the product be faulty or defective upon arrival, we will offer you, full replacement or full refund including postage and shipping.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. (we will notify you).
Late or Missing Refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:
PO Box 417, Edgecliff, NSW, 2027, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should firstly contact us by email.
You will then be advised on whether to return your product to:
PO Box 417, Edgecliff, NSW, 2027, Australia.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be refunded as well as the cost of your purchase.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.